How to clean the cheese slicer?
The surface of our cheese slicer is very smooth, so it is very resistant to dirt and does not require special cleaning, just rinse with water and dry after use.
How do I maintain my cheese slicer?
Our cheese slicer does not require special maintenance, just keep it in a dry and ventilated place.
Is the cheese slicer not working?
Please make sure the slicer is free of food residue before use.
If the slicer becomes unsharp, simply polish it with abrasive paper.
How do I get a refund?
Once the returned item arrives at Vi-kitchen.com’s warehouse and is successfully inspected, the refund process will begin.
The refund amount will be returned to your payment account within 1-2 business days.
The exact refund time depends on your payment method, so please be patient.
Delayed or lost refunds
If you haven’t received your refund after 2 business days, please check your payment account again first.
Then contact your account company, it may take some time for your refund to be officially issued.
If you have done this and have not received your refund 10 business days after we issued it, please contact us at [email protected].
What if the product is damaged in transit?
We regret that you did not receive the goods intact, please contact us by emailing [email protected], we will arrange a replacement or a full refund.
How do I return an item?
To return an item, please contact us at [email protected] prior to returning the item, stating the reason for the return and providing an invoice or picture to confirm the order number.
Once the return request is confirmed, please return the item to the return address.
Our return address is 245 Palisade Ave, 34, Bridgeport, Connecticut.
In order to process your refund in a timely manner, please be sure to send a return notification e-mail to [email protected] with the following information:
Courier Company Name
Tracking Number