1. Cancel Order
After the order is paid successfully, the user can check the order status in the account order details.
If the order has not been packed for shipment, you can cancel the order in the account order details.
After the order is cancelled, the payment will be refunded to your payment account in full within 1-2 business days.
2. 7 Natural Days Return Guarantee
Our returns are valid until 7 natural days after the item arrives.
If you have received the item for more than 7 natural days, we will not be able to provide you with a return or exchange service.
Brand new products purchased on our website that do not affect secondary sales.
Returns can be returned by contacting customer service within the validity period of the return.(returns will not be accepted for products damaged due to man-made and external reasons, etc.)
For returns due to defective/damaged/missing items/wrong items, the shipping fee will be borne by Vi-kitchen.com.
If there is no product quality problem, the return shipping cost will be borne by the customer.
3. Under what circumstances can I return the product?
If you find a quality issue within 7 natural days of receiving the cheese slicer product, please contact us by emailing [email protected].
Returns can be made after the return request is confirmed.
The cheese slicer must be in new condition.
Items of cheese slicer must include the original packaging.
We do not charge a relisting fee.
Warning.
Please be sure to contact us prior to returning an item or it will not be processed.
If there is no product quality issue, due to the customer’s personal reasons, such as not liking/wrong color etc., the return shipping cost will be borne by the buyer.
Vi-kitchen.com is responsible for returns due to defective/damaged/lost/wrong items and return shipping costs will be borne by Vi-kitchen.com.
4. Return
To return an item, please contact us at [email protected] prior to returning the item, stating the reason for the return and providing an invoice or picture to confirm the order number.
Once the return request is confirmed, please return the item to the return address.
Our return address is 245 Palisade Ave, 34, Bridgeport, Connecticut, .
In order to process your refund in a timely manner, please be sure to send a return notification e-mail to [email protected] with the following information:
Courier Company Name,
Tracking Number.
5. Return Packaging Requirements
Please return our cheese slicer products in the original packaging when returning to ensure that the product is not easily broken during transportation.
We will check the product carefully after receiving the courier and if there is no damage to the product, we will arrange a refund for you.
6. Refund
Once the returned item arrives at Vi-kitchen.com ’s warehouse and is successfully inspected, the refund process will begin.
The refund amount will be returned to your payment account within 1-2 business days.
Frequently asked questions about returns and how to handle them
What if the product is damaged in transit?
We regret that you did not receive the goods intact, please send your unboxing video and proof of purchase to [email protected], we will arrange a replacement or a full refund.
What if the returned product is damaged in transit?
Returned product must be brand new and not affect secondary sales at the time of return, if not, please forgive us for we will not arrange a return for you.
We recommend that you carefully check whether the product packaging is intact when processing the return, and do detailed photography and video of the goods to keep evidence that the goods were intact before postal delivery.If the product is damaged or lost during the return shipping process, please contact the courier company to make a claim.