1.Which regions support delivery
For all US orders, we ship from 245 Palisade Ave, 34, Bridgeport, Connecticut, and currently only support orders in the continental US.
2.Order processing time and delivery time
All orders will be processed within 1-3 business days.
Delivery within 9 bussiness days.
Orders are not scheduled to be shipped and delivered on holidays and weekends.
In the event of a large-scale event, the number of active orders increases sharply, and there will be a slight delay in delivery. Please forgive me.
3.Freight methods and charges
| Shipping Country | Shipping Method | Shipping Time | Order Amount | Shipping Cost |
| United States | Standard Shipping | 3-6 Bussiness Days | ＜$5.00 | $1.50 |
| Above $5.00 | Free Shipping | |||
Our cheese slicer products are uniformly packed in waterproof cartons, please check carefully after you receive the goods, and contact us directly if there is any problem.
Sales tax is borne by the customer.
4.Sign for receipt
Please check that the package is in good condition before signing for it.
If you find that the cheese slicer product is broken after you receive it, please contact us in time and we will take care of it for you.
If others sign for receipt, it shall be deemed that the consignee himself signed for receipt;
If the package is rejected due to customer reasons (non-quality issues), the freight will be borne by the customer.
5.We accept the following credit card payment methods:
We use stripe as the payment method, and stripe supports Visa, MasterCard, JCB, and American Express.
Customers with a US billing address will not be charged until the order is processed for shipping.
However, a credit card authorization hold will occur when the order is placed.
Frequently asked questions about shipping and how to deal with it
How to deal with the long transportation time of the goods?
If the user does not receive the goods within 10 working days after placing the order, you can contact us at [email protected], and we will try our best to help you contact the logistics company to handle your express delivery.
What should I do if the order processing time is too long?
If the order has not been processed for more than 3 working days after placing the order, you can contact us by sending an email to [email protected] (with the order number attached); we will process your order as soon as possible. If you need to cancel your order, we will arrange a refund for you and your payment amount will be returned to your payment account. Refund arrival time varies by payment method, but usually takes 1-2 business days.
Unclaimed Orders
Unclaimed, undeliverable packages due to customer reasons (wrong or incomplete address). We are not responsible for this and do not process return requests.